Shipping

Where we ship

We ship from the United States to the countries below. If yours isn't listed, checkout won't accept the address yet. Email hellouseceremony.com and we'll let you know if we can add it.

Americas
United States, Canada, Mexico, Brazil, Peru

Europe
Every EU country (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden), plus Iceland, Isle of Man, Norway, Russia, Switzerland, Türkiye and the United Kingdom

Middle East
Bahrain, Israel, Kuwait, Saudi Arabia, United Arab Emirates

Asia Pacific
Australia, China, Hong Kong, India, Japan, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam

Africa
South Africa

Transit times

Estimates in business days from the day your order ships. Carriers can run slower at peak times and during customs checks.

United Kingdom: 3 to 5
South Korea: 4 to 6
Japan, Singapore, Malaysia, Thailand, Vietnam, Philippines: 5 to 8
Europe, Australia: 6 to 10
New Zealand: 8 to 15

Standard shipping to Japan can't deliver to APO addresses.

Rates

Shipping is free on orders of $99 or more, everywhere we ship. Below that, Standard shipping is $8.99 in the United States and $15 to every other country. US orders can also choose Express for $17.95.

Prices are in USD. The options and totals for your address are shown at checkout. Transit times quoted at checkout and by the carrier are estimates, not guarantees.

Processing

Most orders leave our shipping facility within 24 hours. Allow up to 72 business hours, and a little longer during busy periods such as a launch. Orders are processed Monday to Friday.

Tracking

You'll get an email with your tracking number as soon as it's available. Carriers can take a day or two to show the first scan after pickup, so don't worry if it sits at "label created" for a moment.

Duties and taxes

Orders ship delivered duty paid (DDP). We cover import duties and taxes, so the total you see at checkout is the total you pay. Nothing is due on delivery.

Changes and address errors

Orders can't be cancelled or changed once they're placed. If you spot a mistake in your shipping address, email us right away with your order number and we'll correct it if the order hasn't shipped. If a package comes back to us because of an incorrect address, we'll reship it once the new shipping cost has been covered.

Lost or damaged packages

If your package is marked delivered but hasn't arrived, or arrives damaged, email us within 72 hours of the delivery date with your order number and photos of the box and its contents. See Returns for how we handle damaged, missing or wrong items.